What does a CRM consultant do?
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A CRM consultant helps a business choose, set up and improve its customer relationship management system: data structure, pipeline stages, user roles, integrations and reporting. A CRM automation consultant focuses on the workflows, so that data entry, routing, follow-ups and updates happen automatically.
What is CRM in automation?
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CRM automation means letting the system do repetitive customer-management tasks: creating contacts from forms, assigning leads, sending follow-ups, moving deals when something happens and producing reports. It keeps the CRM accurate without relying on people to update it by hand.
Will CRM be replaced by AI?
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Unlikely. AI is being built into CRMs rather than replacing them, because you still need one reliable record of customers, deals and history. AI helps on top of that record: summarizing calls, drafting follow-ups, scoring leads and answering questions about the pipeline.
How much does a CRM automation consultant cost?
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Freelancers and agencies usually bill hourly or per project, and prices vary widely. PURIST publishes fixed prices: Starter at €390 per month (three workflows), Automation Pro at €890 per month (twelve workflows), or the same work as a one-time deployment from €790. Monthly plans include monitoring and changes.
Which CRM should a small business use?
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HubSpot suits teams that want marketing and sales together, Pipedrive suits sales-led teams that want a simple pipeline, GoHighLevel suits agencies and local businesses that want SMS and funnels built in, and Salesforce suits larger or more complex sales organisations. The right answer depends on your process, not the feature list.
Do you migrate data between CRMs?
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Yes. We map fields, clean duplicates, move contacts, deals and history, and rebuild the automations in the new system, then run both side by side briefly to check nothing is lost.
How long does a CRM automation project take?
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The first workflows, such as lead capture, routing and instant follow-up, are usually live within a week. A complete setup with integrations and reporting takes two to four weeks.
Do I keep ownership of the workflows?
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Yes. Everything is built in your accounts and documented, so you keep the CRM configuration and the n8n workflows if you ever stop working with us.
What is the difference between a CRM consultant and a marketing automation consultant?
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A CRM consultant works on the system of record for customers and deals: structure, pipeline, routing, sales follow-up and reporting. A marketing automation consultant works on campaigns before the sale: email nurture, lead scoring, segmentation and landing pages. The two overlap at the handoff from marketing to sales, which is exactly where leads are most often lost, so we design that handoff as one flow.