What Is a Custom AI Agent?
An AI agent is software that perceives input (emails, form submissions, documents, messages), reasons about what action to take, and then acts — without a human in the loop for routine decisions.
Unlike a chatbot (which only responds), or a workflow (which only routes), an AI agent uses a large language model — specifically Claude by Anthropic — to understand context, handle edge cases and make judgements at scale.
We build agents that integrate directly with your CRM, calendar, inbox and existing tools. They work inside your infrastructure — not as a separate product your team has to switch to.
What AI agents replace
Manual lead scoring
AI qualifies every inbound lead against your ICP criteria within seconds of submission
Human triage of support tickets
AI reads, categorises and routes tickets — escalating only what needs a human
Data extraction from documents
AI reads contracts, invoices and forms and populates your CRM fields automatically
Appointment coordination
AI handles scheduling back-and-forth, confirmations and reminders without human input
First-line customer replies
AI drafts or sends personalised responses to common queries with the right context
Four AI Agent Types We Deploy in Production
Each agent type is built on Claude, orchestrated by n8n and deployed into your existing infrastructure. No new products to learn. No new dashboards to check.
Lead Qualification Agent
Reads inbound leads from your CRM, website forms or LinkedIn. Scores against your ICP, enriches with company data, writes a qualification summary and updates your pipeline — all within 30 seconds of submission.
Avg 8-min response vs 4-hour industry average. 73% higher connect rate.
Support Triage Agent
Reads incoming support emails and tickets, classifies by urgency and topic, drafts personalised responses for tier-1 queries, and escalates complex issues with full context to the right team member.
85% faster first response. Tier-1 tickets handled without human review.
Document Processing Agent
Extracts structured data from invoices, contracts, applications and reports. Populates your CRM, triggers follow-up workflows and flags anomalies — processing hundreds of documents per hour.
95% reduction in manual data entry. Errors near zero.
Scheduling & Coordination Agent
Manages the back-and-forth of appointment booking, sends personalised reminders, handles reschedule requests and syncs across Google Calendar, Outlook and booking platforms.
40% fewer no-shows. Zero double-bookings. Fully autonomous.
The Technology Behind Every Agent
We use the most capable models for each task, orchestrated by infrastructure that has been running in production — not prototype — environments since 2023.
Core reasoning model
Claude by Anthropic
Claude 3.5 Sonnet and Claude 3 Opus power our agents. Best-in-class at following complex instructions, nuanced reasoning and producing reliable structured output.
Workflow backbone
n8n Orchestration
Every agent action is orchestrated by n8n workflows — giving you full visibility, audit trails, error handling and the ability to inspect every decision the agent makes.
Business context
Vector Memory
Agents are trained on your SOPs, product catalogue, pricing rules and customer history. They answer in the context of your business, not generic knowledge.
Safety by design
Human-in-the-Loop
For high-stakes decisions, agents route to a human for review before acting. You control the confidence threshold. Nothing irreversible happens without your approval rules.
Start With a Free AI Agent Proof-of-Concept
We build a working proof-of-concept for your highest-impact use case before you commit. See real output on your real data. Then decide. No payment required until you approve the POC.
Get your free proof-of-concept →No payment required · UK-based team · Response within 1 business day