What happens when you stop doing things manually.

The Challenge

Abandoned cart emails sent manually, 3h delay average, 6% recovery rate. €380K/year left in abandoned carts.

The Solution

AI-personalised sequences triggered in 8 minutes. Discount ladder logic prevents margin erosion. Recovery rate 24.8%.

The Challenge

3 ops staff handling returns manually. 3-day average resolution. Customer satisfaction 52%. Refund disputes rising.

The Solution

Return portal triggers automated label, inspection routing, refund or exchange. Resolved in under 4 minutes end-to-end.

The Challenge

23 stockout incidents per month costing an estimated €9K each in lost sales. Manual reorder system on spreadsheets.

The Solution

Real-time inventory monitoring across 4 warehouses. Automated reorder triggers with supplier PO generation. Zero human input.

The Challenge

11.2% monthly churn. Cancellation emails sent manually 48h after intent signal. Win-back campaigns ad hoc.

The Solution

Churn signal detection from engagement data. AI-personalised intervention at the exact moment of intent. Automated skip/pause flow to prevent full cancellations.

The Challenge

140+ wholesale orders/month processed manually. 5-day average cycle. Two FTE dedicated to nothing but order admin.

The Solution

EDI-style order intake, credit check, stock allocation, invoice and shipping confirmation. Fully automated. Both FTEs redeployed to sales.

The Challenge

12-day average warranty resolution. 38% escalation rate. Two dedicated agents spending 80% of time on status updates.

The Solution

Claim intake, serial validation, repair routing and status updates fully automated. Agents handle only complex exceptions.

The Challenge

Subscription pauses and cancellations handled identically. No segmentation between price-sensitive and lifestyle-driven churn.

The Solution

AI classifies exit intent by type. Price-sensitive customers get a discount offer. Lifestyle churners get a portion adjustment flow. Reactivation rate 3× baseline.

The Challenge

VIP client journey entirely manual. Personal shopping emails written one by one. No systematic follow-up after purchase.

The Solution

White-glove automated journey: post-purchase care, personalised restocking alerts, anniversary gifting, and concierge booking. All zero-touch.

The Challenge

3 FTE hours daily on appointment reminders, insurance recalls and billing reconciliation. 90% of tasks purely repetitive.

The Solution

Fully automated patient reminders, insurance pre-auth and recall campaigns. Front desk refocused on patient care.

The Challenge

Referral tracking on spreadsheets. 14% of referrals had no follow-up logged within 30 days. Staff morale low from admin pressure.

The Solution

Every referral tracked automatically from creation to outcome. GP notified if no update in 14 days. Full audit trail for CQC compliance.

The Challenge

No-shows costing €1,200/week in lost appointment slots. Reminder calls made manually by reception. No waiting list automation.

The Solution

SMS + email reminder cascade 48h and 2h before. Cancellation triggers instant waiting list fill. Revenue recovered from previously empty slots.

The Challenge

Annual recall letters sent once per year by post. 18% recall rate. 60% of patients lapsed after 2 years without returning.

The Solution

Rolling recall system triggered by last-visit date. Personalised by age group and lens type. SMS + email + letter cascade for non-responders.

The Challenge

Intake requiring 6 manual touchpoints: enquiry, triage form, clinical screening, admin review, matching, appointment. 21 days average.

The Solution

Intake form triggers clinical triage scoring, therapist matching algorithm, and appointment booking. Fully automated with GDPR-compliant data handling.

The Challenge

Receptionists spending 3.5h/day on appointment confirmations, vaccination reminders and post-op follow-ups. Client satisfaction scores declining.

The Solution

All routine communications automated. Vaccination due dates monitored and reminder sent automatically. Post-procedure care instructions and follow-up calls eliminated.

The Challenge

Intake taking 14 days. Fee earners spending 4h/week on non-billable admin. Clients lost to faster competing firms.

The Solution

Intake, conflict checks, engagement letters and deadline tracking fully automated end-to-end.

The Challenge

340 active visa and immigration matters tracked on a shared spreadsheet. Three near-miss deadline incidents in 6 months.

The Solution

Every matter deadline tracked with 30/14/7/1 day alerts. Home Office response monitoring. Status updates sent to clients automatically.

The Challenge

Standard documents (financial disclosure forms, consent orders, court bundles) drafted from scratch each time. 3h per matter average.

The Solution

AI-powered document generation from matter data. Lawyer reviews and approves. Fully personalised, court-compliant output in 18 minutes.

The Challenge

Billing errors causing 3-4 client disputes per month. Partners spending 2h/week reviewing time entries manually. Average invoice 19 days to issue.

The Solution

Time entry validation, disbursement matching and invoice generation fully automated. Partner review reduced to 12-minute sign-off.

The Challenge

Leads responding to within 4+ hours average. 60% of enquiries received no same-day reply. Competitors responding faster.

The Solution

Every portal lead AI-qualified and followed up within 90 seconds. Viewing booked in the same automated sequence.

The Challenge

480 units managed. Maintenance requests on paper forms. Average 8-day resolution. Tenants calling multiple times for status updates.

The Solution

Digital maintenance triage, contractor dispatch and status updates automated. Tenants receive proactive updates without calling in.

The Challenge

4 sales progressors manually chasing solicitors, managing snagging logs and sending completion updates across 67 live units.

The Solution

Every stage of the buyer journey automated: solicitor chasers, snagging workflow, mortgage update requests and completion notifications.

The Challenge

Multi-platform listings (Airbnb, Booking.com, Vrbo) managed manually. Double bookings occurred 3 times in peak season. 4 staff on booking admin.

The Solution

Channel manager integration with AI-driven pricing. Guest communication automated from enquiry to post-checkout review request.

The Challenge

28h/week on reporting and onboarding admin. One contractor hired purely for report generation.

The Solution

Client onboarding, weekly reporting and invoicing fully automated. Contractor role eliminated.

The Challenge

Monthly reporting across 38 SEO clients taking 22h of analyst time. Clients receiving reports 12-14 days into the month.

The Solution

Automated data pull from GSC, Ahrefs and GA4. AI-generated narrative commentary per client. Reports delivered on day 3.

The Challenge

Brief intake via email. Approval rounds tracked in spreadsheets. Clients chased manually for sign-offs. Delivery delays on 60% of projects.

The Solution

Automated brief intake, milestone notifications, approval request links and delivery confirmation. PM oversight reduced by 60%.

The Challenge

Analysts manually scanning 40-50 news sources daily. Coverage missed outside working hours. Clients receiving morning briefings by 10:30 AM at best.

The Solution

Automated 24/7 monitoring across 300+ sources. AI-scored relevance. Client alerts in real time. Morning briefing lands at 7:00 AM every day.

The Challenge

Media buyers spending 4.5h/week per client pulling and formatting campaign data from Meta, Google, and TikTok.

The Solution

Unified performance dashboard auto-populated daily. Anomaly alerts fire when ROAS drops below threshold. Clients see live data in real time.

The Challenge

Trial onboarding emails generic and sequential. 68% of trials never completing setup. Sales team manually following up cold.

The Solution

Behaviour-triggered onboarding sequences personalised to activation progress. Sales alert fired only when signal is warm.

The Challenge

Manual KYC taking 14 days average. 40% of applicants dropping off during the wait. Compliance team overwhelmed with basic document checks.

The Solution

Automated ID extraction, AML database check, and risk scoring. Compliance reviews only flagged edge cases. 90% of applications clear in under 2 hours.

The Challenge

23% course completion. High refund rate driven by users who enrolled then disengaged. No systematic re-engagement.

The Solution

AI tracks engagement signals and triggers personalised nudges at the exact moment users typically disengage. Completion certificates automated.

The Challenge

2 FTE data analysts manually enriching property records from 7 sources. 3-day lag on data freshness. Errors at 12%.

The Solution

Fully automated enrichment pipeline pulling from Land Registry, planning portals, EPC, and Companies House in real time.

The Challenge

Lead scoring run nightly in batch. Sales calling 8-hour-old scores. High-intent leads contacted after competitors.

The Solution

Real-time AI scoring on every lead event. Sales rep sees live intent score in CRM. Highest-intent leads routed in under 4 minutes.

The Challenge

9-day month-end for 74 SME clients. Partners working weekends. 6-8 reconciliation errors per cycle requiring investigation.

The Solution

Automated bank feed reconciliation, exception flagging and management accounts generation. Partners review only exceptions.

The Challenge

Quarterly reports for 89 HNW clients manually prepared. 6 weeks of analyst time per cycle. Personalisation minimal.

The Solution

Portfolio data aggregated, AI-generated narrative per client, compliance-reviewed and delivered automatically. Fully personalised at scale.

The Challenge

22-day average from application to offer submission. Brokers spending 40% of time chasing documents and updating lenders.

The Solution

Document checklist automation, lender update requests and status tracking fully automated. Brokers do advising, not chasing.

The Challenge

Renewals tracked on a shared calendar. 29% lapse rate due to slow follow-up. Account managers forgetting to act until the day before expiry.

The Solution

120/60/30/7-day renewal sequences automated per policy. Market comparison triggered automatically. Renewal quote delivered before client asks.

The Challenge

Consultants spending 60% of time on CV screening, scheduling and status emails. 2.1 placements per consultant per month.

The Solution

CV parsing, AI candidate scoring and interview scheduling fully automated. Consultants do relationship work only.

The Challenge

Research phase for each mandate taking 3 weeks manually. LinkedIn and database searches done one by one. 40% of candidate outreach unreturned.

The Solution

Automated candidate identification from multiple databases, AI-scored against mandate criteria, personalised outreach sequenced over 14 days.

The Challenge

8.4% timesheet error rate causing payroll disputes weekly. 4 admin staff processing 900+ timesheets manually per week.

The Solution

Digital timesheet submission, manager approval and payroll export fully automated. Errors caught before submission, not after payday.

The Challenge

Review requests sent occasionally, manually. 3.9 average score. Negative reviews not responded to for days. No reservation follow-up system.

The Solution

Post-dining review request SMS at the perfect timing. Negative review detection and management escalation within 4 hours. Reservation confirmation and upsell automated.

The Challenge

Pre-arrival emails sent manually 2 days before check-in. Upsell opportunities missed. Post-checkout follow-up nonexistent.

The Solution

Personalised pre-arrival journey (preferences, upsell, local tips). In-stay satisfaction check on day 2. Post-checkout review + loyalty sequence automated.

The Challenge

Event briefings communicated by email chain. Dietary requirements missed on 12% of events. Labour scheduling done on whiteboards.

The Solution

Standardised event brief workflow. Dietary data extracted and validated automatically. Labour scheduling and confirmation automated per event.

The Challenge

Project managers spending 40h/week coordinating subcontractors by phone and email. Delays cascading due to missed communication.

The Solution

Automated subcontractor briefings, progress check-ins, issue escalation and daily summary reports to site managers.

The Challenge

Shipment exceptions (delays, customs holds, damage) managed reactively via email. Clients calling for updates. 4-hour average resolution notification.

The Solution

Real-time carrier API monitoring. Exception detected and client notified within 4 minutes. Resolution options auto-presented.

The Challenge

7 manual steps between enquiry and enrolment. 48% of enquiries dropping off during the process. Student coordinators spending 60% of time on admin.

The Solution

Online level assessment, class matching, timetable selection and payment. Automated end-to-end in under 12 minutes.

The Challenge

Compliance deadlines tracked in Excel. HR manually chasing completions. Audit reports prepared quarterly at high effort.

The Solution

Automated completion monitoring, escalation to line managers and board-ready compliance dashboard updated daily.

The Challenge

Donor communications ad hoc and generic. 44% annual donor retention. Thank-you letters sent weeks after donation.

The Solution

Personalised donor journeys triggered by giving history, cause affinity and frequency. Thank-you letter within 4 minutes. Impact reports automated.

The Challenge

7.2% monthly churn driven by members going quiet before cancelling. No early warning system. Win-back campaigns sent too late.

The Solution

Attendance tracking feeds AI churn model. Members inactive 10+ days receive personalised re-engagement. Cancellation triggers a human call same day.

The Challenge

Proposals written from scratch per client. 18-hour average effort. Principals involved in formatting and production instead of strategy.

The Solution

Discovery call transcript ingested by AI. Tailored proposal structured, quantified and branded. Ready for partner review in 2.5 hours.

The Challenge

Purchasing team managing 86 suppliers by email and phone. Lead time data updated manually. Supply disruptions discovered reactively.

The Solution

Supplier performance monitoring automated. Lead time changes trigger reorder adjustments automatically. Disruption early warning with alternative sourcing options.