What software do med spas use?
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Most med spas run a booking and practice management platform with charting, such as Boulevard, Zenoti, Mangomint, Pabau, AestheticsPro or Jane, plus payment processing, a marketing tool for email and SMS, and sometimes a CRM such as GoHighLevel or HubSpot. Automation connects these so data does not have to be re-entered.
What are some examples of automation in healthcare?
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Appointment reminders, online intake forms, insurance or payment follow-up, recall and rebooking reminders, review requests and routing patient messages to the right staff member. In a med spa, the same ideas apply to consultations, treatment intervals and memberships.
Is med spa automation HIPAA compliant?
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It can be designed to respect it. The rule we follow is simple: clinical details stay in your EMR, and the automations use the minimum information needed, such as name, contact details, appointment time and service type. Where protected health information must flow, it goes only through tools that offer a business associate agreement, and your compliance lead signs off on the design.
Will automated messages feel impersonal to patients?
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Not if they are written in your voice and sent at sensible times. We keep messages short, use the patient's name and treatment, and route any reply that needs a human to your team, so automation handles timing and your staff handle care.
Can automation help with no-shows?
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Yes. Confirmations, reminders with preparation instructions, easy rescheduling links and deposit reminders where you use them all reduce no-shows. We set them up in your booking system and track the result per service.
How much does med spa automation cost?
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At PURIST, plans start at €390 per month for three workflows, for example inquiry response, consult follow-up and rebooking, or €790 as a one-time deployment. The Full Stack plan at €1,650 per month adds AI agents for your inbox and chat. Every plan has a 30-day money-back guarantee.
Do we need to change our booking software?
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No. We build around the platform you use, through its API, integrations or webhooks. If a platform does not allow the connection you need, we tell you before anything is built.
How long does setup take?
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A first workflow such as inquiry response or consult follow-up is usually live within a week. A full patient journey from inquiry to rebooking takes a few weeks, rolled out one step at a time.
Which med spa tasks should we automate first?
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Start where revenue leaks fastest: replying to new inquiries within minutes, then following up with consultations that did not book, then rebooking patients at the interval your providers recommend. Reminders are usually already handled by your booking software, so we connect to them rather than duplicate them. Reviews and memberships come next, once the core flow is working.