Failed activation rescue sequence
by PURIST · Support & CS
Recover users who signed up but never got value from your product.
- User has not completed key setup steps by day 3
- Workflow triggers a personalised email with the one action they are missing, then a human CS reach-out on day 5 if still stuck
- Automates support & cs so your team focuses on higher-value work
4h/wk
Time saved
per week, every week
7 days
Go live
from audit to deployment
24/7
Monitoring
error alerts to our team
30 days
Guarantee
full refund if not satisfied
Best fit for
- SaaS
- Any team doing support & cs manually
Starting from
Included in deployment
- Custom Support & CS automation built for your stack
- Connected to Intercom and HubSpot
- 24/7 monitoring with error alerts
- You own 100% of the code no lock-in
- 30-day free modification guarantee
PURIST
Automation studio · London
500+
automations deployed
99.97%
uptime across all workflows
£2.4M
in client time saved
4.9 / 5
average client rating
About this skill
User has not completed key setup steps by day 3. Workflow triggers a personalised email with the one action they are missing, then a human CS reach-out on day 5 if still stuck.
PURIST builds this automation end-to-end connecting Intercom, HubSpot so you never touch the technical setup. Every deployment is tested against real data before handover, with 24/7 monitoring from day one.
How it works
Three stages. Fully automated.
- Trigger A new event in Intercom starts the automation a form submission, status change, or a scheduled interval. No manual kickoff, no waiting.
- Process Intercom, HubSpot connect automatically. Data is validated, transformed, and routed exactly as configured edge cases handled without human review.
- Output The result lands in HubSpot no copy-paste, no delay, no errors. Your team sees the outcome without touching the process. 4h/wk reclaimed every week.
Real-world scenario
A saa team was spending 4h/wk every week on support & cs tasks across Intercom and HubSpot. After deploying this skill, the entire process runs automatically from trigger to output the team now spends that time on client work instead.
Why use this skill
Stop doing manually what runs better on autopilot.
Most teams handle support & cs manually copying data between tools, chasing updates, writing the same emails. That costs your team 4h/wk every week, creates inconsistency, and scales badly.
This automation runs in the background, exactly as configured, every time no errors, no forgotten steps, no context switching. You get the output; PURIST handles the execution and the monitoring.
Use cases
- SaaS automating support & cs
- Any team spending 2+ hours/week on support & cs
Before & after
Before
- ✕ Manual copy-paste between Intercom and HubSpot
- ✕ Delays of hours or days before follow-up
- ✕ Errors when team is busy or distracted
- ✕ 4h/wk wasted every single week
After
- ✓ Recover users who signed up but never got value from your product.
- ✓ Runs automatically, every time, 24/7
- ✓ Zero manual effort from your team
- ✓ 4h/wk back in your team's week
How to deploy
Live in 7 business days.
Book your free audit
We review your current support & cs process, map your stack, and confirm the exact ROI live on a 60-minute call. No commitment.
PURIST builds and tests
We configure the automation connecting Intercom, HubSpot, run it against your real data, and resolve every edge case. You approve before anything goes live.
Go live and stay live
Deployed to your environment. 4h/wk saved from week one. 24/7 monitoring, error alerts, and a dedicated support channel. You own 100% of the code.
FAQ
Frequently asked questions
Most clients go live within 7 business days. After the audit call we build, test with real data, and hand over fully running, fully monitored.
None. PURIST handles all configuration, connecting Intercom, HubSpot, and testing. You review and approve the output before anything goes live.
We monitor every automation 24/7. If an error fires, we get the alert before you do. Critical issues are resolved within 4 hours; standard issues within 24 hours. You also get a dedicated Slack channel.
Yes, 100%. You get full source code, all credentials, and complete access. No ongoing licence fee, no platform lock-in.
This skill is built around Intercom, HubSpot. If you use alternatives, book a free audit we adapt the integration to your exact stack at no extra cost.
Yes 30 days. If you are not satisfied after deployment, we issue a full refund. We are confident because we test everything before handing it over.
Verified deployment
Tested on real data before handover
Complexity
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Failed activation rescue sequence
£499 · 30-day guarantee