Routing (workflow)
Directing data or tasks to the correct destination based on defined logic. Route leads by geography, tickets by topic, invoices by currency all automatically, consistently, and without human intervention.
Expert insight
Routing logic that's spread across multiple disconnected conditional checks, rather than centralized in one place, becomes very hard to reason about as rules accumulate, "why did this record go here" requires tracing through several scattered conditions instead of reading one clear routing table.
In a real workflow
Messages are routed to the right team based on language and topic.
Common mistakes
- Rules that overlap.
- No default route.
Complexity level
Anyone can understand this no technical background needed.
Related terms
See it in action
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Go deeper
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