Hand-off (automation)
The point where an automation passes control to a human. Best-practice automation does not eliminate humans it routes work to the right person at the right time with full context, eliminating only the manual overhead around the actual decision.
Expert insight
The best automations handle the 80% that is routine and create a perfect hand-off for the 20% that requires human judgment.
How PURIST uses this
This concept is built into every automation we deploy.
When PURIST builds your automation, Hand-off (automation) is not an optional consideration it is part of the production standard. Our workflows are tested against edge cases, monitored 24/7, and built to handle what happens when things don't go as expected.
Every client workflow we deploy in the Operations category is designed with this principle in mind from day one not added as an afterthought.
Complexity level
Anyone can understand this no technical background needed.
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