Reusability
Designing workflow components that can be used across multiple automations. A reusable "send personalised email" subworkflow can be called from onboarding, dunning, and win-back workflows maintained in one place, used everywhere.
Expert insight
Designing a workflow component for reusability before there's a second actual use case for it is often premature, the abstraction that would have made it genuinely reusable is usually only clear once you've seen the second real use case, not guessed at it in advance.
In a real workflow
A single "notify account manager" sub-workflow is reused in twenty workflows.
Common mistakes
- Generic components that fit nothing well.
- Changing a shared component without testing dependents.
Complexity level
Requires some familiarity with automation concepts.
Related terms
See it in action
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