GDPR automation
Automating data subject rights requests access, erasure, portability, and rectification. When a subject requests deletion, an automation can search all connected systems and trigger deletion workflows across CRM, email, and billing platforms simultaneously.
30 days
maximum legal response time for GDPR data subject requests
UK GDPR 2018
Expert insight
GDPR-related automation (handling a data-subject access or deletion request) needs to actually reach every system holding that person's data, not just the primary CRM, a "right to be forgotten" workflow that deletes a contact from the CRM but leaves them in an email tool's list, an analytics platform, and a support ticket system hasn't actually satisfied the request.
In a real workflow
A deletion request removes the person from the CRM, email platform and support tool, and logs the completion.
Common mistakes
- Forgetting backups and exports when deleting.
- Missing the one-month response deadline.
Complexity level
Requires some familiarity with automation concepts.
Related terms
Quick facts
30 days
maximum legal response time for GDPR data subject requests
UK GDPR 2018
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