Classification (AI)
Using AI to assign a category to incoming data. Examples: classifying support tickets as "billing", "technical", or "general"; classifying leads as "hot", "warm", or "cold"; classifying reviews as positive, negative, or neutral.
Expert insight
A classified ticket routes itself to the right agent automatically. Without classification, humans sort the queue manually.
In a real workflow
Incoming support emails are classified into billing, technical or sales with a confidence score; low-confidence ones go to a person.
Common mistakes
- Ignoring confidence scores.
- Never reviewing misclassified examples.
Complexity level
Requires some familiarity with automation concepts.
Related terms
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See it in action
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Guides that cover Classification
n8n Error Handling and Retry Logic: A Complete Guide (2026)
Most n8n workflows fail silently in production. A complete, code-level guide to building retry logic, dead letter queues, and alerting so your automations actually stay reliable.
Automated Incident Response in California: What Funding and Compliance Actually Require
What automated incident response means in practice for California public agencies and their vendors, the detection-to-documentation workflow, and where funding conditions intersect with it.
Which Marketing Processes to Automate First: A Real Prioritization Framework
A frequency-versus-judgment framework for deciding which marketing processes to automate first, the five that consistently score highest, and what to leave manual.