Leads should not go to whoever grabs them first.
Rotate them fairly, and skip whoever is away.

1. 1
   A new lead arrives

   From a form, an ad or a call, into one intake.

2. 2
   The next rep is picked

   In a fair rotation, or by territory or skill.

3. 3
   Away? Skipped

   Holidays, sick days or a full pipeline are respected.

4. 4
   Delivered

   The rep gets the full lead card and an SMS.

5. 5
   Load stays even

   Every rep can see the count, nobody is buried.

Names and leads are examples. The rotation can weigh territory, language or skill as well as turn order.