New · Replies in your tone

Your support inbox,
answered.

Lumen drafts replies from your past answers. Your team approves in one click.

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Refund for order #4821Drafted

Change my planSent

Invoice addressDrafted

Shipping to Canada?Drafted

Suggested replyHi Sam, your refund for order #4821 is on its way and should reach your card within 5 days.Approve and send
Learns your tone

Trained on your past replies, never on other companies.

You stay in control

Nothing is sent without approval, unless you allow it.

Plugs into your helpdesk

Zendesk, Help Scout, Gmail and Front.

Two minutes to connect. Answers from day one.

ZendeskHelp ScoutGmailFrontIntercom

Starter

$29 /mo

Team

$99 /mo

Scale

Custom
2 minto connect
64%tickets drafted
4.2 hsaved per agent weekly
SOC 2in progress

Kind words

What clients say.

★★★★★
“Our first-response time went from hours to minutes in the first week.”
Priya S.Head of Support, Fernway
★★★★★
“It sounds like us. Customers cannot tell which replies were drafted.”
Marco B.Founder, Tidal Goods
★★★★★
“Approval flow is the killer feature. Nothing goes out unchecked.”
Ellen W.CX Lead, Northbeam

Questions

Good to know.

Does Lumen train on my data for others?

Never. Your data only improves your own drafts.

Which helpdesks do you support?

Zendesk, Help Scout, Front, Intercom and Gmail.

Can replies be sent automatically?

Only for categories you approve. Everything else waits for a human.

Is there a free trial?

Yes, 14 days on the Team plan, no card needed.

Try Lumen free for 14 days.

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Contact

Let’s talk.

Visit

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Address548 Market St, San Francisco, CA

HoursSupport 24/5 by chat

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Emailhello@lumen.ai

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